Refund policy

Return, Refund & Cancellation Policy

At Delvira, customer satisfaction is our priority. Every order is carefully inspected and packed before dispatch. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

Returns

All Delvira products undergo quality checks before shipment. If you receive a damaged, defective, incorrect, leaked, expired, or incomplete order, you may be eligible for a return, replacement, or refund as per the conditions mentioned below.

7-Day Return Policy

Customers may request a return, replacement, or refund within 7 days from the date of delivery under eligible circumstances.

Eligible Reasons for Returns

Returns or replacements may be accepted if:

Product received is damaged during transit.
Product is leaking, broken, defective, or unusable.
Product seal is broken or tampered with before delivery.
Wrong product has been delivered.
Product received is expired.
Items are missing from the order.
Package is received in a severely damaged condition.

Non-Eligible Reasons for Returns

Returns, replacements, or refunds will not be accepted under the following circumstances:

Product has been opened, used, partially consumed, or altered.
Original packaging, labels, seals, cartons, or accessories are missing.
Return request is raised after 7 days from the date of delivery.
Product has been damaged due to misuse, improper storage, negligence, or mishandling.
Dissatisfaction due to personal preference regarding fragrance, flavour, taste, texture, colour, or consistency.
Individual allergic reactions or sensitivities. Customers are advised to review ingredients carefully and perform a patch test where applicable.
Products returned for reasons other than manufacturing defects, damage during transit, wrong product delivery, expired products, or missing items.
Wellness products that have already been consumed or partially consumed.

Return Request Process

Step 1: Notify Us

Customers must notify Delvira within 7 days of receiving the product.

To initiate a return request, please email the following details to:

Email: info@delvira.in

Please include:

Order ID
Description of the issue
Clear photographs and/or videos of the product
Images of the outer packaging (if applicable)

Step 2: Request Review

Our Customer Support Team will review your request and respond within 1–2 business days.

All claims will be verified based on the information and evidence provided.

Step 3: Verification Process

If, after review, the product is found to be damaged, defective, leaked, tampered with, incorrect, expired, or otherwise eligible for return, Delvira will approve the return, replacement, or refund request as applicable.

In certain cases where the product is beyond use and physical return is not required, Delvira may request that the product be safely discarded and may provide a replacement or refund at its discretion.

Step 4: Product Pickup or Self-Shipping

Where available, Delvira will arrange a reverse pickup from the delivery address.

If reverse pickup service is unavailable in your area, you may be requested to self-ship the product through a reliable courier service.

Reasonable courier charges may be reimbursed upon submission of a valid courier receipt.

Step 5: Inspection & Resolution

Once the returned product is received, our team will inspect and verify the claim.

Upon successful verification, Delvira will initiate:

Product Replacement
Refund to the original payment method
Refund via bank transfer (for eligible COD orders)

Step 6: Stock Availability

All replacements are subject to stock availability.

If a replacement product is unavailable, a refund will be processed instead.

Refund Policy

Refunds May Be Approved If:

Product received is damaged, defective, leaking, expired, or incorrect.
Ordered product is unavailable after payment.
Delivery location is not serviceable.
Duplicate payment has been made for the same order.
Returned products pass our verification process.
Order is cancelled before dispatch.

Refunds Will Not Be Approved If:

Product has been opened, used, consumed, or tampered with.
Returned product does not match the original order.
Customer provides incorrect or incomplete shipping information.
Return request does not comply with this policy.
Product is returned without prior approval from Delvira.

Refund Timeline

Prepaid Orders

Approved refunds will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders

Approved refunds will be transferred to the customer's bank account within 5–7 business days after verification and approval.

Actual credit timelines may vary depending on the bank or payment provider.

Order Cancellation Policy

Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Approved cancellation refunds will be processed within 5–7 business days.

Replacement Delivery

Approved replacement orders are generally dispatched within 3–5 business days and delivered as per standard shipping timelines.

Replacement delivery timelines may vary depending on location and product availability.

Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact:

DELVIRA CUSTOMER SUPPORT

Phone: +91 9898780860